BRDGE REFUND POLICY

This Refund Policy outlines the guidelines for refunds associated with services provided by BRDGE. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds:

• Refunds may be considered under the following circumstances:

• The creative fails to deliver the agreed-upon service within the specified timeframe.

• The delivered service significantly deviates from the agreed-upon project scope.

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2. Refund Request Process:

• Clients must submit a refund request within 7 days of project completion.

• Refund requests must be sent to info@brdge.global and include the project details, reasons for the request, and any relevant supporting documentation.

 

3. Evaluation and Decision:

• BRDGE will review the refund request and assess its validity.

• We may request additional information or clarification from both the client and the creative.

• BRDGE will make a decision on the refund within 14 days of receiving the request.

 

4. Refund Disbursement:

• Approved refunds will be processed within 30 days of the decision.

• Refunds will be issued to the original payment method used for the transaction.

 

5. Non-Refundable Situations:

• Refunds will not be issued if:

• The client changes the project scope after it has been agreed upon.

• The client is dissatisfied with the creative's artistic judgment as long as the service delivered aligns with the initial project scope.

• The client's project requirements change after the service has been delivered.

 

6. Dispute Resolution:

• If there is a dispute regarding a refund decision, both parties will be encouraged to seek an amicable resolution. BRDGE may mediate if necessary.

 

7. Policy Changes:

• BRDGE reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting on our website.

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